If you have purchased a home within the urban boundaries, you will need to complete and submit a Water Service or Cancellation Request to receive water service. This form can be found under "Finance Department (Property Owners)" on the Forms Central webpage. Completed request forms can be dropped off, faxed or mailed to the Finance Department at Town Hall (56 Queen Street, Port Hope, ON, L1A 3Z9) or sent via e-mail (email@example.com).
Municipal water billing notices are mailed four times a year and are due:
Water bills can be paid at your bank or through online banking. You may also pay by cheque, debit or cash at the Finance Department located at Town Hall, 56 Queen Street, during regular business hours, Monday to Friday, 8:30am to 4:30pm. There is also a convenient drop box on the front door of the Town Hall where you can submit your payment during after-hours. You can also pay through a pre-authorized payment plan. Interest is charged on outstanding balances at the rate of 1.25% per month.
If you are interested in the pre-authorized payment plan, please complete the application found under "Finance Department (Property Owners)" on the Forms Central webpage.
If you wish to pay your water bill through your online banking please refer to the recommended payee name/code that the Municipality of Port Hope has for each bank posted below. Please note that if the payee names/codes posted below are not working for you and/or your bank is not within the Municipality of Port Hope, please contact your bank advisor for the correct payee code as it may be different to what is recommended below. If you are interested in paying your tax bill through your online banking please click here to visit our Property Tax Information page.
Bank Payee Name/Code Description
Bank of Montreal (BMO) Port Hope Municipality Water Account # (8 digits) Do not include
CIBC Port Hope (Municipality of) Water Account # (8 digits) Do not include
CUCO Port Hope Water, Municipality of Account # (8 digits) Do not include
RBC Port Hope (Mun) Water Account # (8 digits) Do not include
Scotia Bank Municipality of Port Hope Water Account # (8 digits) Do not include
TD Canada Trust Port Hope (Municipality of) Water Account # (8 digits) Do not include
TelePay Port Hope Water Account # (8 digits) Do not include
Municipal water and wastewater are financially self-sustaining, and do not rely on property taxes for funding. Rates are based on a Water and Wastewater Financial Sustainability Study and are reviewed every five years. The current Water and Wastewater study was completed in 2014 and can be found under Municipal Publications.
Your water meter measures the amount of water used at your property in cubic meters. One cubic meter equals 1,000 litres. The meter itself is inside (usually in the basement) but is read electronically from the outside of the building.
Your water meter can help identify whether there is a leak in your system. Turn off all water sources and watch the meter for 10 to 15 minutes. If the leak detector continues to turn, it is likely there is a leak.
Depending on which model of water meter you have, the leak detector is either a blue triangle at the centre of the dial or a red circle to the bottom right of the dial.
Check your water usage devices (toilets, taps, washing machine, etc.) on a regular basis. Malfunctioning water devices can add up to large water consumption bills and a leak even as small as the head of a pin will waste water and increase your water bill.
Leaky toilets are often the cause of water loss and could waste more than 450 litres of water a day!
Test your toilet for a flapper valve leak by placing 10 drops of food colouring or instant coffee in the tank water (may stain the tank) and check the bowl after 10 to 15 minutes. Coloured water in the bowl indicates a leak in your flapper valve.
The toilet tank water level should be below the overflow pipe. If it isn't, the float ball should be adjusted. If you have to "jiggle" the toilet handle after flushing, adjust the chain so the flapper valve closes properly every time.
For additional information regarding detecting a leak, please click here.
For the Household Guide to Water Efficiency (from the Government of Canada), please click here.
Damage to the water service control valve at a property line is a common occurrence. Repair costs are the responsibility of the property owner and may result in unsightly patches to your newly paved driveway or landscapping. Before beginning any outdoor projects that require digging, it is important to ensure your project won't damage water lines.
Contact Ontario1Call at 1-800-400-2255 or visit www.on1call.com. Municipal staff will come to your property, at no cost to you, to locate your water shut off valve and ensure that it is functioning properly.
For any of the below inquiries, please contact the Water Billing Clerk by e-mail: firstname.lastname@example.org telephone: 905-885-4544, or in person in the Finance Department at Town Hall.
For any of the below inquiries, please contact the Development Team Office by e-mail: email@example.com telephone: 905-885-2341 or in person at the Development Team Office (5 Mill Street).