Water & Wastewater

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If you have purchased a home within the urban boundaries, you will need to complete and submit a Water Service or Cancellation Request to receive water service. This form can be found under Forms Central.  Completed request forms can be dropped off, faxed or mailed to the Finance Department at Town Hall (56 Queen Street, Port Hope, ON, L1A 3Z9) or sent via e-mail (waterbilling@porthope.ca). 

Municipal water billing notices are mailed four times a year and are due:

  • Wednesday, January 18, 2017
  • Wednesday, April 19, 2017
  • Wednesday, July 19, 2017
  • Wednesday, October 18, 2017

Water bills may be paid in the Finance Department at Town Hall, on-line or in person at most banks or through a pre-authorized payment plan.  There is also a convenient drop box on the front door at Town Hall for after-hours payment. Interest is charged on outstanding balances at the rate of 1.25% per month.

If you are interested in the pre-authorized payment plan, please complete the application found under Forms Central

Current Water and Wastewater Rates

By-law 79/2014 Water and Wastewater Rates

Municipal water and wastewater are financially self-sustaining, and do not rely on property taxes for funding.  Rates are based on a Water and Wastewater Financial Sustainability Study and are reviewed every five years.  The current Water and Wastewater study was completed in 2014 and can be found under Publications

The Average Canadian Household Uses 330 litres of Water a Day

Average Canadian Household Uses of Water a Day

Reading Your Water Meter

Your water meter measures the amount of water used at your property in cubic meters.  One cubic meter equals 1,000 litres.  The meter itself is inside (usually in the basement) but is read electronically from the outside of the building. 

Your water meter can help identify whether there is a leak in your system.  Turn off all water sources and watch the meter for 10 to 15 minutes.  If the leak detector continues to turn, it is likely there is a leak. 

Depending on which model of water meter you have, the leak detector is either a blue triangle at the centre of the dial or a red circle to the bottom right of the dial. 

Finding a Water Leak

Check your water usage devices (toilets, taps, washing machine, etc.) on a regular basis. Malfunctioning water devices can add up to large water consumption bills and a leak even as small as the head of a pin will waste water and increase your water bill. 

Leaky toilets are often the cause of water loss and could waste more than 450 litres of water a day!

Test your toilet for a flapper valve leak by placing 10 drops of food colouring or instant coffee in the tank water (may stain the tank) and check the bowl after 10 to 15 minutes.  Coloured water in the bowl indicates a leak in your flapper valve. 

The toilet tank water level should be below the overflow pipe.  If it isn't, the float ball should be adjusted.  If you have to "jiggle" the toilet handle after flushing, adjust the chain so the flapper valve closes properly every time. 

Inside the Toilet Tank

 

For additional information regarding detecting a leak, please click here

For the Household Guide to Water Efficiency (from the Government of Canada), please click here

Call Before You Dig

Damage to the water service control valve at a property line is a common occurrence.  Repair costs are the responsibility of the property owner and may result in unsightly patches to your newly paved driveway or landscapping.  Before beginning any outdoor projects that require digging, it is important to ensure your project won't damage water lines. 

Contact Ontario1Call at 1-800-400-2255 or visit www.on1call.com.  Municipal staff will come to your property, at no cost to you, to locate your water shut off valve and ensure that it is functioning properly. 

Inquiries

For any of the below inquiries, please contact the Water Billing Clerk by e-mail: waterbilling@porthope.ca telephone: 905-885-4544, or in person in the Finance Department at Town Hall. 

  • Billing or Payment Information 
  • Water Service/Moving Requests
  • Bulk Water Purchases 

For any of the below inquiries, please contact the Development Team Office by e-mail: developmentteam@porthope.ca telephone: 905-885-2341 or in person at the Development Team Office (5 Mill Street).

  • Water Leak
  • Water Meter Replacement
  • Water Main/Sewer Inquiries
  • Locates