Sewer line being installed

At the Municipality of Port Hope, we are committed to providing excellent customer service to our residents. As a result, we’ve entered into an agreement with Service Line Warranties of Canada (SLWC), a leading provider of home repair solutions, to provide optional repair service plans to our residents.

The service plans offered to Municipality of Port Hope homeowners through SLWC are affordable solutions to protect them from the cost and inconvenience of home repair emergencies, including sewer line blockages or breaks/water service line leaks on their property and in-home plumbing issues. As you may know, many of our customers become frustrated when they discover a blocked sewer line/broken water pipe and then learn that the cost of the repair is their responsibility. Homeowners are often unaware these types of repairs are not covered by basic homeowner’s insurance policies or by the Municipality.

Diagram of House with sewer line connections

Whose responsibility is it?

The water and sewer service lines inside of the property boundary lines are the homeowner’s responsibility. The water and sewer lines outside of the property boundary lines are the Municipality's responsibility. The diagram on this page shows the water and sewer service lines from the private home to the property boundary line (homeowner’s responsibility) and the continuation of those service lines from the property boundary line to the main service lines in the roadway (municipalities responsibility).

(photo courtesy of Sewer Line Warranties of Canada)

How to sign up

Please contact SLWC to sign up and learn more about the costs and details of the program. Once registered, you will have access to a 24-hour telephone hotline.

Program details

SLWC will provide you with affordable solutions to protect you from the cost and inconvenience of home repair emergencies, including:

  • sewer line blockages
  • breaks/water service line leaks on your property
  • in-home plumbing issues
  • All repairs are performed by local, licensed and insured contractors.