Service Delivery Review


As part of their commitment to fiscal responsibility, transparency and responsiveness to community needs, Council directed Municipal Staff in 2011 to undertake a Service Delivery Review (SDR) of all Municipal services. That direction was re-affirmed in the new February 2012 Corporate Strategic Plan.

On November 13, 2012, the Carl Cannon, CAO presented the completed review to Committee of the Whole, providing an overview of the process and the resulting recommendations.

Two special COW meetings were held on December 11, 2012 and January 16, 2013 to review the opportunities and the resulting action items are reviewed on a quarterly basis.

For more information on Service Delivery Review, contact Carl Cannon, CAO at 905.885.4544 or