Transit

Routes A and B share a bus. Route A departs first (on the hour and returns on the half hour). For Routes A location and stops, see our interactive transit map.

Routes A and B share a bus. Route B departs second (departs on the half hour and returns on the hour). For Routes B location and stops, see our interactive transit map.

You can catch the shuttle every 30 minutes on the hour and the half-hour. The shuttle will pick you up from Town Hall located at 56 Queen St. This is a 30-minute shuttle round trip and runs:

• Monday to Friday from 7 a.m. to 8 p.m. (last shuttle leaves Town Hall for Cobourg at 7:30 p.m.)
• Saturdays from 9:00 a.m. to 4 p.m. (last shuttle leaves Town Hall for Cobourg at 3:30 p.m.)

The shuttle stops at the Northumberland Hills Hospital, Walmart and the Northumberland Mall before returning to the Municipality of Port Hope. 

For Routes C location and stops, see our interactive transit map. 

Purpose

Scope

Applicable Legislation 

Integrated Accessibility Standards Regulation (IASR), O. Reg. 191/11 – Section 37 (1): 

1. shall establish, implement, maintain and document emergency preparedness and response policies that provide for the safety of persons with disabilities; and
2. shall make those policies available to the public. O. Reg. 191/11, s. 37 (1).

Policy Statement

Municipality of Port Hope Transit is committed to ensuring the safety and inclusion of all passengers during emergencies. Our procedures incorporate accessibility principles and respond to the diverse needs of passengers with disabilities

Guidelines for Accessibility in Emergencies

• Accessible Information Emergency procedures, evacuation plans, and communication protocols are available in accessible formats upon request.
• Visual, auditory, and mobility-related accommodation (e.g., signage, alarms, announcements) are integrated on vehicles.

Staff Training

• Assisting passengers with disabilities during emergencies
• Using accessibility equipment and communication supports
• Sensitivity and awareness training to support individuals with disabilities

Communication During Emergencies

• Emergency information will be communicated in accessible ways, including alternative formats and communication methods as required.
• Staff will support passengers using assistive devices or non-verbal communication tools.

Equipment and Infrastructure

• All emergency and accessibility equipment are maintained in compliance with legislative standards.
• Daily inspections by bus operators confirm the functionality of key equipment such as ramps, lifts, tie-downs, and securement systems.
• Service provider staff prioritize repairs to accessibility equipment.
• Vehicles with inoperative accessibility features will be removed from service until fixed. 

Emergency Procedures - Vehicle Maintenance and Emergency Equipment 

• Two-way radio communication with a supervisor
• Fire extinguisher
• First aid kit
• Emergency reflectors

Daily pre-trip inspections ensure all equipment is operational, including accessibility features.

Emergency Procedures - Scenarios

Vehicle Breakdowns or Stops

• The bus operator safely pulls over and notifies the supervisor/technician.
• If unable to continue, a replacement vehicle is dispatched.
• Passengers are advised to remain onboard unless it is unsafe to do so.

Accidents and Injuries Operators will:

• Call 911 if there are injuries or evacuation needs
• Notify dispatch and inform emergency services if assistance is needed for passengers with disabilities
• Provide access to the first aid kit
• Stay at the scene until emergency responders arrive

Vehicle Fire Operators will:

• Pull over, shut off the engine, open doors, and call dispatch for emergency services
• Advise passengers and assist with deboarding, prioritizing those with disabilities • Use the fire extinguisher if safe to do so
• Prevent re-entry and await emergency responders

Medical Emergencies

Operators will:

• Assess the situation and call 911 if required
• Notify dispatch and provide access to first aid supplies
• Clearly communicate the location to passengers needing to deboard
• Request supervisor support if additional assistance is needed

Natural Disasters

Management monitors weather alerts and may suspend service in severe conditions to ensure safety.

Public Availability

• Posted on the BWG Transit website in accessible format
• Provided in alternate formats upon request
• Reviewed and updated as needed, especially after major incidents or legislative changes 

Review and Monitoring