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Water and Wastewater

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Learn about the Municipality of Port Hope’s water services, water rates, how to apply for or cancel your water service or change your address. For a hard copy of the water service brochure, please contact us by phone at 905-885-4544 or by email.

Water Services

Learn how you can pay your water bill and the payment options we have for you. You can also learn more about reading your water meter and finding a water leak.

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Water Due Dates

January 18, 2023
April 19, 2023
July 19, 2023
October 18, 2023

View the calendar
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Paying Your Water Bill

There are several ways that you can pay your water bill in the Municipality of Port Hope.

Pay your water bill
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Applying or Cancelling your Account

Sign up, cancel or change your address associated with water and wastewater account (utilities).

Details for account
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Water Leaks and Usage

It is good practice to check your toilets, taps, etc. on a regular basis. Also discover tips to reduce usage and how to read your water meter

Find a water leak

You can report an issue if you have a water leak or need a water meter replacement.
Report an issue

Rates, Fees and Charges

Our water and wastewater service is financially self-sustaining and does not rely on property taxes. We review our rates every five years. Water and wastewater rates will increase every year until 2029. These increases are based on the Water and Wastewater Rate Study that was approved by Council. These rate increases account for inflation and important infrastructure replacement – some of our underground pipes are 100 years old.

2022 Water and Wastewater (Sewer) Rates

The below chart reflects the 2022 rates. These rates were charged for the December 2022 usage on the latest bills. 

2022 Water and Wastewater (Sewer) Rates
Consumption RatesWaterSewer
First 20 cubic meters are billed at $1.82 $2.36
Next 21 - 60 cubic meters are billed at $2.27 $2.95
Greater than 60 cubic meters are billed at $2.72 $3.55
Base rate $47.33 $60.07

2023 Water and Wastewater (Sewer) Rates

The below chart reflects the 2023 rates. These rates were charged for the January and February 2023 usage of the latest bills.
2023 Water and Wastewater (Sewer) Rates
Consumption RatesWaterSewer
First 20 cubic meters are billed at $1.89 $2.60
Next 21 - 60 cubic meters are billed at $2.36 $3.25
Greater than 60 cubic meters are billed at $2.83 $3.90
Base rate $52.65 $65.70

Water and wastewater administration fees and charges

Water and wastewater administration fees and charges
Service chargesCost
Water Account Set Up Administration Fee $30.00
Water Statement $5.00
Non-Sufficient Funds (NSF) Cheque or Returned Payment $30.00
Bulk Water Set Up Registration Fee $100.00
Additional or Replacement Bulk Water Fob Fee $10.00

Interest on water and wastewater accounts will be applied as per the Water and Wastewater Billing and Collection Policy. Please refer to the latest Water and Wastewater Billing Collection Policy.

Projects for 2023

Learn more about upcoming projects that will impact our community. 

2023 water and wastewater projects 

2023 key water projects include:

  • Walton Street watermain replacement
  • New cube van
  • Pump refurbishments
  • Water tower design
  • Water meter upgrades
  • Cathodic protection program

2023 key wastewater projects include:

  • Walton Street sewer main replacement
  • Wastewater Treatment Plant clarifier #1 replacement
  • Hope Street Pumping Station condition upgrades
  • Wastewater flushing and CCTV program

Applying, cancelling or changing your address associated with your water and wastewater account 

If you are a new resident, moving or changing addresses see below for instructions on how to ensure you don't miss a payment. 

Please note: any notice sent by ordinary mail is considered delivered to and received by the addressee within three business days unless it is returned by the Post Office, or an error in the mailing address is proven. Failure to notify the Finance Office of an address change in writing is not an error. Failure to receive a water and wastewater bill does not exempt the customer from late payment charges. Please ensure the Municipality’s Finance Department has your correct mailing address.

Applying for service

You can set up your water and wastewater account by filling out the water and wastewater service request form. Please send us your completed form by one of the following:

  • Submit online

  • Download your form,  select print at the top right of your screen, complete the fields, and; 

  1. place it in the drop-box mail slot at Town Hall 56 Queen Street, or

  2. mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or 

  3. fax it to 905-885-1807

Cancelling water service 

You can cancel your water and wastewater account by filling out the water and wastewater cancellation request form. Please send us your completed form by one of the following:

  • Submit online

  • Download your form, select print at the top right of your screen, complete the fields, and:

  1. place it in the drop-box mail slot at Town Hall 56 Queen Street, or 

  2. mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or 

  3. fax it to 905-885-1807

Change your mailing address

You can change your mailing address associated with your account by completing our mailing address change form. Please send us your form by one of the following: 

  • Submit online

  • Download your form, select print at the top right of your screen, complete the fields, and:

  1. place it in the drop-box mail slot at Town Hall 56 Queen Street, or 

  2.  mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or

  3. fax it to 905-885-1807

Live in the urban area? Learn about these water services

We believe that clean and safe water is essential to a healthy community.

Drinking Water Systems

Clean, safe drinking water is essential to a healthy community. 

Learn about drinking water systems
Wastewater plant
Wastewater Systems

The facility can collect and treat an impressive 11,300 cubic meters of wastewater per day.

Learn about wastewater systems

Call Before You Dig

Make sure you call before you dig before starting outdoor projects that require digging. It is important to ensure your project will not damage water lines. Municipal staff will come to your property, at no cost to you, to locate your water shut off valve and ensure that it is functioning properly. 

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Located along the shores of Lake Ontario and the Northumberland Hills.

© 2023 Municipality of Port Hope

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Town Hall

56 Queen Street.
Port Hope ON L1A 3Z9

Phone 905-885-4544
Fax 905-885-7698

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Monday to Friday
8:30 a.m. to 4:30 p.m.

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