Learn about the Municipality of Port Hope’s water services, water rates, how to apply for or cancel your water service or change your address. For a hard copy of the water service brochure, please contact us by phone at 905-885-4544 or by email.
Water Services
Learn how you can pay your water bill and the payment options we have for you. You can also learn more about reading your water meter and finding a water leak.
There are several ways that you can pay your water bill in the Municipality of Port Hope.
The Municipality calculates your bill by reading the automatic reading box (ARB) that is mounted to the outside of your building.
It is good practice to check your toilets, taps, washing machine, etc. on a regular basis.
You can report an issue if you have a water leak or need a water meter replacement.
Report an issue
Water and wastewater rates
Our water and wastewater service is financially self-sustaining and does not rely on property taxes. We review our rates every five years. They are based on a Water and Wastewater Financial Sustainability Study. For a copy of the Water and Wastewater Financial Sustainability Study, and our Water and Wastewater Rates By-law 69/2020 please contact us by phone at 905-885-4544 or by email.
| Service Charges | Cost |
|---|---|
| Water Account Set Up Administration Fee | $25.00 |
| Water Certificate | $30.00 |
| Non-Sufficient Funds (NSF) Cheque or Returned Payment | $30.00 |
| Bulk Water Set Up Registration Fee | $100.00 |
| Additional or Replacement Bulk Water Fob Fee | $10.00 |
| Interest on water and wastewater accounts will be applied as per the Water and Wastewater Billing and Collection Policy. | Please refer to the latest Water and Wastewater Billing Collection Policy. |
Applying, cancelling or changing your address
If you are a new resident, moving or changing addresses see below for instructions on how to ensure you don't miss a payment.
Please note
Any notice sent by ordinary mail is considered delivered to and received by the addressee within three business days unless it is returned by the Post Office, or an error in the mailing address is proven. Failure to notify the Finance Office of an address change in writing is not an error. Failure to receive a water and wastewater bill does not exempt the customer from late payment charges. Please ensure the Municipality’s Finance Department has your correct mailing address.
Applying for service
You can set up your water and wastewater account by filling out the water and wastewater service request form. Please send us your completed form by one of the following:
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Download your form, select print at the top right of your screen, complete the fields, and;
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place it in the drop-box mail slot at Town Hall 56 Queen Street, or
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mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or
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fax it to 905-885-1807
Cancelling water service
You can cancel your water and wastewater account by filling out the water and wastewater cancellation request form. Please send us your completed form by one of the following:
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Download your form, select print at the top right of your screen, complete the fields, and:
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place it in the drop-box mail slot at Town Hall 56 Queen Street, or
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mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or
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fax it to 905-885-1807
Change your mailing address
You can change your mailing address associated with your account by completing our mailing address change form. Please send us your form by one of the following:
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Download your form, select print at the top right of your screen, complete the fields, and:
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place it in the drop-box mail slot at Town Hall 56 Queen Street, or
-
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9, or
-
fax it to 905-885-1807
Live in the urban area? Learn about these water services
The Municipality of Port Hope believes the clean and safe water is essential to a healthy community.
Clean, safe drinking water is essential to a healthy community.
The facility can collect and treat an impressive 11,300 cubic meters of wastewater per day.
Sewer Line Warranties Program
As a property owner, you are responsible for the cost of home repair emergencies. Check out our Sewer Line Warranties program to learn more about the optional repair service plans for home repair emergencies. Home repairs include sewer line blockages or breaks and water service line leaks.
Call Before You Dig
Make sure you call before you dig before starting outdoor projects that require digging. It is important to ensure your project will not damage water lines.
COVID-19 - Important Notice:
Precautions are in place to help prevent the spread of COVID-19
Service information on some pages may not be accurate during this time. Please refer to our COVID-19 Updates page for service changes.
