Older adults registering at customer service

The Municipality of Port Hope's program registration is a first-come, first-served basis. Payment is required at the time of registration.

How to register

  1. Online
    1. Pay by credit card
    2. ActiveNet applies a small service charge to all applicable online transactions
  2. Call
    1. 905-885-2474
    2. Pay by credit card
  3. In person
    1. During facility hours (Jack Burger Sports Complex or Town Park Recreation Centre)
    2. Pay by cash, cheque, gift card, debit, or credit card.
      1. Make cheques payable to the Municipality of Port Hope
      2. $25.00 charge for NSF cheques

Port Hope Gift CardGift Cards

Looking for a great gift idea?  We have the perfect gift for Christmas, birthdays and special occasions.  Want to support your loved one in becoming more active and engaged? Starting December 1, 2020, you will be able to purchase gift cards at Jack Burger Sports Complex and Town Park Recreation Centre. Gift Cards can be used towards swimming, skating, gym activities, registered programs, and Parks Recreation and Culture merchandise. Gift Cards must be loaded with a minimum of $5 and a maximum of $100. Please see our Terms and Conditions below.

 Terms and Conditions of Gift Card
 

Background

The Corporation of the Municipality of Port Hope, Department of Parks, Recreation And Culture offers plastic and electronic gift cards, or other gift cards as determined by the Municipality from time to time (individually or together called “Gift Cards”) that can be redeemed for the purchase of Municipality of Port Hope, Department of Parks, Recreation And Culture products and services, as applicable, in participating facilities, unless otherwise indicated on the Gift Card or in these Terms and Conditions.

Gift Cards have no redeemable value until purchased and activated and they cannot be redeemed or exchanged for cash. A gift card is a prepaid card that are used to pay for purchases and is not redeemable for cash. The Consumer Protection Act bans most retail gift cards from having an expiry date. This means a gift card can be used to its full value no matter when it is used.

Use of Gift Cards is subject to these terms and conditions governing its use, which may be amended by the Municipality of Port Hope from time to time in its discretion. The purchase, use or acceptance of an the Municipality of Port Hope gift card constitutes acceptance of these terms and conditions.

The act also requires that all restrictions and conditions must be stated in clear and visible writing for the customer.

Gift cards that can have an expiry date include:

  • gift cards for one specific service (for example, a gift certificate for a massage at a spa may come with an expiry date and lose its value if not used)
  • gift cards issued for charitable purposes
  • loyalty cards or club cards used to collect rewards or points
  • pre-paid credit cards

Types of cards not covered by the gift card rules include:

No extra charges to use a gift card

Under the act, most businesses can’t charge extra fees, such as:

  • activation fees or added service fees to purchase the card or to use the card
  • fees that reduce the value of the gift card over time, sometimes called dormancy fees

No sales tax to buy a gift card

Businesses cannot charge harmonized sales tax (HST) when selling a gift card.

Applicable HST is charged on items or services when a purchase is made using a gift card.

When can a business charge a fee?

Businesses are allowed to charge for:

  • customizing a gift card
  • replacing a lost or stolen card

Terms and Conditions Applicable to Municipality of Port Hope, Department of Parks, Recreation and Culture Gift Cards


About Municipality of Port Hope, Department of Parks, Recreation And Culture Gift Cards:

The Corporation of the Municipality of Port Hope, Department of Parks, Recreation And Culture offers plastic and electronic gift cards, or other gift cards as determined by the Municipality from time to time (individually or together called “Gift Cards”) that can be redeemed for the purchase of Municipality of Port Hope, Department of Parks, Recreation And Culture products and services, as applicable, in participating facilities, unless otherwise indicated on the Gift Card or in these Terms and Conditions.

The terms “you” and “your” refer to the person who purchased the Gift Card and/or the person who uses the Gift Card.

The purchase and/or use of a Gift Card constitutes your acceptance of these Terms and Conditions, as amended from time to time by the Municipality in its sole discretion.

Gift Cards cannot be resold.

Gift Cards are not redeemable for cash and are non-refundable, except where required by law.

Gift Cards are reloadable.

The available balance on Gift Cards does not expire.

Gift Cards are not credit or debit cards, but constitute a prepayment on the cost of purchases with the Municipality, as applicable.

There is no cash back for unused balances on Gift Cards, except where required by law.

Purchasing a Gift Card:

Gift Cards can be purchased at the Jack burger Sports Complex or Town Park Recreation Centre

Gift Cards must be purchased in Canadian dollars.

Gift Cards purchased in-store may be paid for with a valid Mastercard, VISA, debit or cash. The Municipality reserves the right to change the permitted methods of payment, including without limitation, the credit cards the Municipality is able to accept, at any time.

All Gift Card sales are final. You cannot cancel an order once it has been paid for.

The Municipality reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email.

By making a purchase of a Gift Card, you represent and warrant to the Municipality as follows:

You are responsible for the accuracy of all information that you provide to the Municipality.

For electronic Gift Cards to be delivered to any person other than yourself, you have a personal or family relationship with the Gift Card recipient as described in Canada’s Anti-Spam Legislation (“CASL”), and you have the full and complete authority and consent of the Gift Card recipient to provide the recipient’s name and email address to The Municipality or its third-party service providers for the purposes of fulfilling an electronic Gift Card order;

You acknowledge that your name, email address and phone number may be shared with third-party service providers and/or the electronic Gift Card recipient in order for the Municipality or its third-party service providers to fulfill the electronic Gift Card order and you give the Municipality or its third-party service providers the authority and consent to do so;

You are not breaching any contract, duty or law or infringing anyone’s intellectual property, privacy or other legal rights.

Resale of Gift Cards or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited.

Redeeming a Gift Card:

Gift Cards have no value until activated.

Gift Cards cannot be replaced if already redeemed.

The full stored value of the Gift Card will be applied to the total eligible amount of your in-store purchase. Any unused portion will remain on the Gift Card and can be applied towards future in-store purchases.

Gift Cards may be void if altered, damaged or defaced.

Gift Cards are redeemable at any Municipal recreation facility.

You can use multiple Gift Cards to pay for your purchases. If there is an amount owing once your Gift Cards have been used, you must select another method of payment to complete your transaction.

For purchases, you will need the Gift Card number to make a purchase.

Reloading a Gift Card:

Gift Cards are reloadable at a minimum value of $5 and up to a maximum value of $100.

Gift Cards can be re-loaded in-person at any Municipal recreation facility.

Gift Card Balance Inquiry:

The Gift Card balance will be printed on your receipt at each use.

You can also inquire about your Gift Card balance at a Municipal recreation facility customer service desk, as applicable, by calling 905 885 2474

Lost, Stolen or Damaged Gift Cards:

Gift Cards cannot be recovered or replaced if lost or stolen. Gift Cards may be void if altered, damaged or defaced.

Refunds on Redeemed Gift Cards:

A receipt is required for refund requests of purchases made with a Gift Card.

If you request a refund for a transaction that you paid for using a Gift Card, the Municipality will issue you a refund on the same Gift Card or issue you a new Gift Card with the refund amount.

Cancelling or Refusing a Gift Card:

The Municipality reserves the right to cancel or refuse a Gift Card associated with an unauthorized transaction at any time.

Gift Cards purchased from sources other the Municipality may not be valid. The Municipality is not responsible for honouring Gift Card balances purchased through unauthorized sellers.

General Terms:

The laws of the Province of Ontario, without regard to the principles of conflict of law, govern these Terms and Conditions and all matters relating to or arising out of the purchase and/or use of the Gift Cards. Any dispute relating in any way to a Gift Card will be adjudicated by the courts of the Province of Ontario and you submit to the exclusive jurisdiction and venue of such courts.

The Municipality reserves the right to change these Terms and Conditions at any time in its sole discretion. You agree to accept any changes as a condition of your maintaining or continuing to use the Gift Cards.

Use of any Municipal trademarks or logos in connection with the purchase and/or use of the Gift Cards or for any other purpose is strictly prohibited.

Gift Cards cannot be used in a manner that is indecent or illegal, or negatively impacts The Municipality, its brands, its reputation or goodwill.

Limitation of Liability and Indemnification:

THE MUNICIPALITY OF PORT HOPE IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY , WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY CLAIMS, COSTS, DAMAGES OR EXPENSES ARISING OUT OF: (I) YOUR NEGLIGENT ACT OR OMISSION, WILLFUL MISCONDUCT OR FRAUD; (II) ANY BREACH OR DEFAULT BY YOU OF THE OBLIGATIONS UNDER THESE TERMS AND CONDITIONS; (III) THE MUNICIPALITY OF PORT HOPE’S FAILURE TO CARRY OUT ITS OBLIGATIONS IF THE FAILURE IS CAUSED BY A THIRD PARTY, A SYSTEM OR DATA PROCESSING FAILURE OR ANY OTHER ACT OR OMISSION OUTSIDE OF THE MUNICIPALITY OF PORT HOPE’S CONTROL; AND (IV) ANY LOSS OF PROFITS OR INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES REGARDLESS OF HOW THEY ARISE.

THE MUNICIPALITY OF PORT HOPE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE Gift CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IF THER IS ANY ISSUE WITH OR RELATED TO A GIFT CARE (INCLUDING WITHOUT LIMITATION IF A GIFT CARD CODE IS NON-FUNCTIONAL), YOUR SOLE REMEDY, AND THE MUNICIPALITY OF PORT HOPE’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.

You shall indemnify and hold harmless the Municipality of Port Hope and its officers, directors, employees, agents, subcontractors or representatives from and against any and all third party charges, claims, losses, demands, damages, liabilities, costs, expenses, causes of action or suits (collectively, “Losses”) incurred or suffered by THE MUNICIPALITY OF PORT HOPE or its officers, directors, employees, agents, subcontractors or representatives to the extent resulting from: (a) your negligent act or omission, willful misconduct or fraud; and (b) any breach or default (including without limitation breach of a representation or warranty hereunder) by you of the obligations under these Terms and Conditions.


These Gift Card Terms and Conditions were last updated on October 6, 2020

Recreation fee assistance

The Municipality of Port Hope believes that everyone should have the chance to participate. Recreation fee assistance is available to those who live in the Municipality.

Program registration dates

Check back for our future registration dates or check out our calendar to stay up-to-date. 

Winter 2021

Winter 1 Registration:

Session dates: Jan 11- Feb 21 (6 week session)

Registration dates:  Dec 7 – Jan 6

Changes, refunds, and cancellations

Any changes or refunds to a program registration will be charged the $16.75 administrative fee. The administrative fee will be waived for refunds with medical proof. Refund cheques requested after the start of a session will be pro-rated based on the number of classes completed.

If you would prefer to have a credit on your account instead of a refund cheque, the administrative fee will be waived. Programs will be pro-rated with a credit on account.

If a program is cancelled due to insufficient registration you will be notified. When possible, a different time or day will be offered. If the alternate day does not work for you, a full refund or credit will be given. There is no administration fee for programs cancelled by the Municipality.

ActiveNet service charge fees for online registration are not refundable.

Multi-child discount

The multi-child discount applies to immediate family members only. The transactions must also occur on the same receipt. The discount applies to:

  • Red Cross Preschool swimming lessons
  • Red Cross Swim Kids swimming lessons
  • Children's programs
  • Day camp

Discount rate:

  • Second child- 5% off
  • Third child or more- 10% off

Program feedback

We love to hear from our participants. Program feedback is available for all swimming programs, child programs, fitness programs, and day camp.