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ROLLS Specialized Bus Service

HomeLiving HereTransitROLLS Specialized Bus Service
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Van with door open showing wheelchair access

We are pleased to provide the ROLLS specialized transit service to residents who are unable to use regular public transit. If you are a resident of the Municipality of Port Hope with a disability (permanent or temporary), who is unable to board regular public transit, you may qualify to access ROLLS specialized bus service. 

Applying for ROLLS

Applications can be submitted online or in-person at 5 Mill Street South. We will review your application and notify you if you are approved to access the ROLLS specialized bus service. Once you’ve been approved, you can call us to make a reservation.

Submit a ROLLS Application

Information on how ROLLS specialized bus service works

Learn more about our service areas, how to book a ride and more below.

Service area 

ROLLS services residents of the Municipality of Port Hope within the urban area.

We do not travel to Cobourg, unless you are visiting the Northumberland Hills Hospital. Trip destinations are limited to within the Municipality of Port Hope.

Trip destinations

ROLLS trip destinations must be within the Municipality of Port Hope, with the exception of the Northumberland Hills Hospital. 

Urban area trip destinations

Urban area residents may request a trip destination under any of the below categories:

  • family doctor/urgent care clinic
  • Northumberland Hills Hospital
  • optometrist
  • dentist 
  • shopping
  • recreation
  • work
  • visiting
  • and more (within the municipal boundary)

Operating hours and fare

Urban area hours

  • Monday to Friday from 7:00 a.m. to 8:00 p.m.
  • Saturday from 9:00 a.m. to 4:00 p.m.
  • We do not offer transit services on Sundays or statutory holidays.

Fares

Fares for this service are the same as the rates listed on the transit page. You can purchase tickets, a monthly pass or pay your cash fare when you board. Please have the exact fare with you as our drivers do not carry change.  

Bookings and reservations

Please call 905-885-9891 at least 24 hours in advance in order to book a ride. Bookings are scheduled on a first-come, first-served basis. You will need to provide the following information at the time of booking:

  • Name
  • Date and time of trip
  • Pick-up address
  • Destination and time you wish to arrive
  • Pick-up time for your return trip
  • If you will have someone with you
  • If you use a wheelchair

Urgent requests

We may be able to accommodate last minute or urgent requests depending on availability. Please contact us at 905-885-9891 to see if we can pick you up.

Subscription and Demand bookings

If you have a regular weekly or bi-weekly appointment, you can make a subscription booking. These bookings are reserved for individuals who require transportation on a regular pre-determined schedule to and from a specific destination. The subscription needs to last at least 8 weeks in order to qualify. All trips that fall on a statutory holiday will be cancelled.

Riding ROLLS specialized bus service

Review these expectations for riding on the ROLLS specialized bus service. When the bus arrives to pick you up, you should:

  • Be ready to board the bus 5 minutes prior to your pick up time
  • Have transit fee ready
  • The driver will assist you with boarding and getting off the bus
  • The driver is only required to wait for 5 minutes. If you don’t board within 5 minutes for the pick-up time, you may miss the bus
  • You may share the ride with other passengers, as a result you should allow extra time to travel to your destination
  • Smoking is prohibited on all buses
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Located along the shores of Lake Ontario and the Northumberland Hills.

© 2025 Municipality of Port Hope

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56 Queen Street.
Port Hope ON L1A 3Z9

Phone 905-885-4544
Fax 905-885-7698

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8:30 a.m. to 4:30 p.m.

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