We are pleased to provide the ROLLS specialized transit service to residents who are unable to use regular public transit. If you are a resident of the Municipality of Port Hope with a disability (permanent or temporary), who is unable to board regular public transit, you may qualify to access ROLLS specialized bus service.
We will review your application and notify you if you are approved to access the ROLLS specialized bus service. Once you’ve been approved, you can call us to make a reservation.
Bookings and reservations
Please call 905-885-9891 at least 24 hours in advance in order to book a ride. Bookings are scheduled on a first-come, first-served basis. You will need to provide the following information at the time of booking:
- Name
- Date and time of trip
- Pick-up address
- Destination and time you wish to arrive
- Pick-up time for your return trip
- If you will have someone with you
- If you use a wheelchair
Urgent requests
We may be able to accommodate last minute or urgent requests depending on availability. Please contact us at 905-885-9891 to see if we can pick you up.
Subscription and Demand bookings
If you have a regular weekly or bi-weekly appointment, you can make a subscription booking. These bookings are reserved for individuals who require transportation on a regular pre-determined schedule to and from a specific destination. The subscription needs to last at least 8 weeks in order to qualify. All trips that fall on a statutory holiday will be cancelled.
Service area
Unfortunately, this service is currently restricted to residents of the urban area within the Municipality of Port Hope. We do not travel to Cobourg, unless you are visiting the Northumberland Hills Hospital.
Operating hours and fare
ROLLS specialized bus service operates during our regular transit operating hours of:
- Monday to Friday from 7:00 a.m. to 8:00 p.m.
- Saturday from 9:00 a.m. to 4:00 p.m.
We do not offer transit services on Sundays or statutory holidays. Fares for this service are the same as the rates listed on the transit page.
Riding ROLLS specialized bus service
Review these expectations for riding on the ROLLS specialized bus service. When the bus arrives to pick you up, you should:
- Be ready to board the bus 5 minutes prior to your pick up time
- Have transit fee ready
- The driver will assist you with boarding and getting off the bus
- The driver is only required to wait for 5 minutes. If you don’t board within 5 minutes for the pick-up time, you may miss the bus
- You may share the ride with other passengers, as a result you should allow extra time to travel to your destination
- Smoking is prohibited on all buses