Accessible Transportation

Municipality of Port Hope Transit Bus

Port Hope Transit offers accessible transportation through its regular public transit fleet and, for those with additional accessibility needs, via its specialized ROLLS bus service. Learn more about these two options below.

Regular Public Transit and Accessibility

All of our transit buses are accessible for riders. Drivers are happy to assist those who require help to board and exit the bus. Visit our transit page for more details on rates, hours and routes.
We are committed to providing accessible Priority Seating on our transit vehicles. Priority seating is the first row of seating behind the bus driver and will be marked with a priority seating sign. Passengers must vacate the designated seating if it is required by a passenger with a disability.

ROLLS Specialized Bus Service

We are pleased to provide the ROLLS specialized (accessible) transit service to those who are unable to use regular public transit. If you are a resident of the Municipality of Port Hope with a disability (permanent or temporary), who is unable to board regular public transit, you may qualify to access ROLLS specialized bus service.

Information on how ROLLS Specialized Bus Service works

Learn more about our service areas, how to book a ride and more below.

Applying for ROLLS

Applications can be submitted online or in-person at 5 Mill Street South. We will review your application and notify you if you are approved to access the ROLLS specialized bus service. Once you’ve been approved, you can call us to make a reservation.

Submit a ROLLS Application

Learn more about our ROLLs service areas, how to book a ride and more below.

Service area

ROLLS services residents of the Municipality of Port Hope within the urban area.

We do not travel to Cobourg, unless you are visiting the Northumberland Hills Hospital. Trip destinations are limited to within the Municipality of Port Hope.

Rural Transit options

Rural transportation routes are offered through Community Care Northumberland. Operating like a rural bus system, youth, families, adults or seniors can use this service to travel from the rural parts of the County into the more urban areas of the County. For information, visit Community Care Northumberland's website

Note: This program is not managed by the Municipality. Please contact Community Care for all questions.

Trip destinations

ROLLS trip destinations must be within the Municipality of Port Hope, with the exception of the Northumberland Hills Hospital.

Urban area trip destinations

Urban area residents may request a trip destination under any of the below categories:

family doctor/urgent care clinic
Northumberland Hills Hospital
optometrist
dentist
shopping
recreation
work
visiting
and more (within the municipal boundary)

Operating hours and fare

Urban area hours

Monday to Friday from 7:00 a.m. to 8:00 p.m.
Saturday from 9:00 a.m. to 4:00 p.m.
We do not offer transit services on Sundays or statutory holidays.

Fares

Fares for this service are the same as the rates listed on the transit page. You can purchase tickets, a monthly pass or pay your cash fare when you board. Please have the exact fare with you as our drivers do not carry change.

Bookings and reservations

Please call 905-885-9891 at least 24 hours in advance in order to book a ride. Bookings are scheduled on a first-come, first-served basis. You will need to provide the following information at the time of booking:

Name
Date and time of trip
Pick-up address
Destination and time you wish to arrive
Pick-up time for your return trip
If you will have someone with you
If you use a wheelchair

Urgent requests

We may be able to accommodate last minute or urgent requests depending on availability. Please contact us at 905-885-9891 to see if we can pick you up.

Subscription and Demand bookings

If you have a regular weekly or bi-weekly appointment, you can make a subscription booking. These bookings are reserved for individuals who require transportation on a regular pre-determined schedule to and from a specific destination. The subscription needs to last at least 8 weeks in order to qualify. All trips that fall on a statutory holiday will be cancelled.

Riding ROLLS specialized bus service

Review these expectations for riding on the ROLLS specialized bus service. When the bus arrives to pick you up, you should:

Be ready to board the bus 5 minutes prior to your pick up time
Have transit fee ready
The driver will assist you with boarding and getting off the bus
The driver is only required to wait for 5 minutes. If you don’t board within 5 minutes for the pick-up time, you may miss the bus
You may share the ride with other passengers, as a result you should allow extra time to travel to your destination
Smoking is prohibited on all buses

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